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Shipping and Returns

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3 to 14 business days) we will process the charges and submit the order for shipment.**

**Exceptions to this rule are the following products:

Beech Wood/Acrylic Wine Racks, Cellar Trellis Wine Racks, all personalized items, and handcrafted items are custom made at the time of order and take 4 to 8 weeks for completion. (Check the lead time on each item description.) Your credit card will be charged at the time you place your order.

Mahogany stained Vintner and Traditional Wine Racks have a 3 week lead time. Your credit card will be charged at the time you place your order.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within 10 to 14 business days of your order (for all products except the aforementioned) feel free to follow up with us at: orders@ksecommerce.com

Shipping Methods:

We use an assortment of shipping methods to ensure that your purchases arrive when you need it, and free from damage. We are working with a number of shipping companies and utilize the most suitable ones depending on your order size and where we are shipping your order to. The list is not exclusive, but here are some of the more frequently utilized carriers: FedEx, UPS, Roadway Express, Overnite Transportation, Dawes Transportation, ABF, Team Worldwide, and Yellow. You will receive an email confirmation from us once your order has shipped from our supplier advising you of the carrier and the tracking information, so you can plan for your delivery accordingly.

Important: All furniture and heavy items (LTL shipping) are delivered curbside. Some of our heavier wine coolers do offer threshold delivery. White glove delivery is an additional charge and must be quoted at the time you place your order.

Please note that at this time we are only able to ship to the Continental USA 48 states. We cannot offer any shipping to Alaska, Hawaii, U.S. territories, APO/FPO/PO boxes or international locations, including Canada. Some items are not available in California.

Returns:

All sales are final. Unless authorized in writing by the Seller, the Purchaser may not return the goods under any circumstance. If the Seller agrees in writing to accept a return, there will be a re-stocking fee that is 35% of the purchase price. If the Purchaser claims goods are defective and the goods are found to not be defective, the Purchaser is liable for the cost of freight both ways plus the 35% re-stocking fee. Purchaser must notify Seller of any defects within 48 hours of receipt of the goods. After 48 hours, goods are deemed accepted by the Purchaser.

Returns Due to Our Error:

If a replacement must be made because the wrong item arrives due an error on the part of the Seller (such as the wrong item was shipped, it was made of the wrong material, it was stained the wrong color, or it was damaged before receipt), the Seller will work with the customer to correct the error. There will be no charge for these replacements; however, the customer must follow these steps to resolve the problem.

  1. The Purchaser must contact the Seller within 48 hours of delivery to inform them of the error.
  2. The Purchaser will be given an RMA# which must be written on the outside of the shipping box.
  3. Call Tags will be sent to the Purchaser to return the item at no cost.
  4. Instructions will be included with the Call Tags on how to return the item. This is called "Activating the Call Tag."
  5. The customer has 6 business days to activate this call tag. If it is not activated by the 7th business day the customer will be charged the full amount of the product plus shipping.
  6. Replacement goods will not be shipped until the Seller receives the returned goods.

Returns Due to Damage Caused by Shipping to The Purchaser:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged please send photos to us via email: orders@ksecommerce.com. The Purchaser has 48 hours to inspect the product for defects or damage and to notify the Seller. If notified within 48 hours, the Seller will replace the damaged piece at no charge to the customer. Any damage not reported within 48 hours of receipt of the damaged item will not be replaced for free. The customer may choose to pay for the replacement part. The replacement part will not be shipped until the Purchaser has paid the appropriate charges.

 

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